Q & A

What are the shipping costs?

  • You can check our shipping rates here find.

Why are the shipping costs on the high end?

  • Unfortunately, large companies that send many parcels every day also receive higher discounts. Unfortunately, this does not apply to smaller web shops.

Which carrier do you send your packages with?

  • Packages are shipped with DHL at home and abroad.

When will my package be shipped?

  • If we have received your order before 5.30 pm, we will deliver it to the service point the same day (during office days). Orders that arrive later will be processed no later than the next working day.

What is the delivery time?

  • Deliveries via DHL are delivered within 24 hours within the Netherlands in 98% of the shipments. Due to the Corona virus and the many orders, the delivery time may be slightly longer than normal..

Within what time can I return my productsen?

  • From the moment you have received a product, you have the products on view for 14 working days. The date of the postmark applies. After 14 days on sight, the trial period expires and the purchase agreement becomes final. Returns are then no longer possible.. 

I have not paid shipping costs due to an order over 75, - but I am returning some of the products. Do I still have to pay shipping costsn?

  • If your order has been shipped free of charge, but you are below 75, - after returning, we will charge shipping costs afterwards. This amount will be deducted from the amount to be refunded..
  • Of course, this does not apply if there is a wrongly delivered or damaged product.

Are there any return costs?

  • Yes, there are return costs, these are for your own account and will be settled with the returned products.
  • Of course, this does not apply if there is a wrongly delivered or damaged product.

What requirements must a return meet?

  • Products that are returned must be unused, unworn, unwashed and undamaged.
  • If we receive a return that does not comply with this, we can unfortunately not accept a return.
  • When you send your return, always keep your Track & amp; Trace proof until your return has been processed! If we have received your return, we will refund the amount within the legal 14 working days to your account number with which you paid your order.

 What should I do if I have received a wrong or damaged product?

  • If the shipment has been delivered to you damaged or you have received a wrong item, report this to customer service as soon as possible within 24 hours via:info@loets.nl

How can I return and / or exchange my productsen?

  • Clickhere to start return process.